Privacy policy

Kiansha Ayurveda Last updated: July 10, 2026

Kiansha Ayurveda ("we," "us," "our," "Company") operates the website kianshaayurveda.com (the "Site") and sells Ayurvedic and wellness products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, create an account, place an order, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in the following ways:

a) Information you give us directly

  • Name, email address, phone number
  • Billing and shipping address
  • Order details and purchase history
  • Account login credentials (if you create an account)
  • Communications you send us (emails, WhatsApp, calls, contact forms, reviews, feedback)

b) Payment information

  • We do not store your full card, UPI, or net-banking details. Payments are processed through secure third-party payment gateways integrated with our Shopify store. These providers have their own privacy and security policies.
  • If Cash on Delivery (COD) is offered, your name, address, and phone number are shared with our courier/logistics partner solely to complete delivery.

c) Information collected automatically

  • IP address, browser type, device information
  • Pages visited, time spent on Site, referring website
  • Cookies and similar tracking technologies (see Section 5)

d) Information from third parties

  • Our e-commerce platform (Shopify), payment gateways, delivery partners, and marketing tools (such as email/SMS/WhatsApp providers) may share information with us that is necessary to fulfil your order or communicate with you.

2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders
  • Create and manage your account
  • Respond to customer service requests, queries, and complaints
  • Send order updates, invoices, and shipping notifications
  • Send promotional emails, SMS, or WhatsApp messages about new products, offers, or restocks (only if you have opted in; you may unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal obligations under Indian law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We may share your information only with:

  • Service providers who help us run our business — payment gateways, Shopify (our e-commerce platform provider), courier/logistics companies, email/SMS marketing tools, and IT support providers — strictly to the extent needed to perform their services.
  • Legal authorities, if required to comply with a law, regulation, court order, or government request.
  • Business transfers, if Kiansha Ayurveda is involved in a merger, acquisition, or sale of assets, in which case customer information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Data Storage and Security

  • Your information is stored on secure servers provided by our e-commerce platform (Shopify) and associated service providers.
  • We use reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.
  • However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep items in your cart
  • Remember your preferences and login
  • Understand how visitors use our Site (analytics)
  • Show you relevant ads or offers (if applicable)

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site, such as your ability to check out.

6. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal/record-keeping requirements (e.g., completed order records)
  • Opt out of marketing emails, SMS, or WhatsApp messages at any time (via the unsubscribe link or by contacting us directly)
  • Withdraw consent for processing your data, where consent is the basis for processing

To exercise any of these rights, contact us using the details in Section 10.

7. Children's Privacy

Our Site and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media pages). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us / Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Kiansha Ayurveda Sethi Complex, Shop No. 10, Arya Samaj Chowk, Above Central Bank of India, Bathinda, Punjab, 151001, India Phone: +91-9041674755 Email: kianshaayurveda@gmail.com

In accordance with the Information Technology Act, 2000 and rules made thereunder, any grievance regarding processing of personal information may be addressed to the above contact details.

This Privacy Policy applies solely to information collected through kianshaayurveda.com and does not apply to information collected offline or through channels other than this Site.