Refund policy

Kiansha Ayurveda Last updated: July 11, 2026

At Kiansha Ayurveda, we take great care in preparing, packaging, and delivering our Ayurvedic and wellness products. As these are health and personal-care items, we do not accept general returns — including returns due to change of mind, incorrect selection, or dislike of the product once delivered.

We do, however, offer a replacement or refund exclusively in cases of damaged, broken, or defective products, as outlined below.

1. No Return Policy

  • Kiansha Ayurveda does not offer returns on any product once delivered.
  • Since our products are consumable/health & wellness items, we cannot accept a product back once it has left our facility, except in the specific case of damage or defect covered under Section 2.
  • Please review product details, ingredients, and suitability carefully before placing your order.

2. Replacement/Refund for Damaged or Broken Products

We offer a 7-day replacement policy from the date of delivery, applicable only if:

  • The product is received damaged or broken
  • The product is defective
  • The wrong product was delivered

This is not a general return — it applies strictly to verified damage, breakage, or delivery error.

3. Proof Required

To raise a replacement/refund request, you must share the following within 7 days of delivery:

  • Your Order ID / Order confirmation
  • Clear photos/video of the damaged, broken, or incorrect product
  • Photos of the outer packaging/shipping box (especially if the damage appears transit-related)
  • A brief description of the issue

Requests without proper proof cannot be processed, so please inspect your package as soon as it arrives and report any issue promptly.

4. Verification Process

  1. Send your request with proof to kianshaayurveda@gmail.com or WhatsApp/call +91-9041674755 within 7 days of delivery.
  2. Our team will review the proof and may request additional information or images if needed.
  3. Once verified, we will confirm whether your request is approved.
  4. On approval, we will proceed with either:
    • A free replacement of the product, or
    • A refund, as applicable

We aim to complete verification within 2–3 business days of receiving your request.

5. Replacement Process

  • Approved replacements are shipped at no extra cost to you.
  • If the same product is out of stock, we will offer a suitable alternative or process a refund instead.
  • We may request the damaged/defective product or its packaging to be shared or retained for verification before a replacement is dispatched.

6. Refund Process

  • Approved refunds are processed back to your original payment method (or via bank transfer/UPI for COD orders).
  • Refunds are typically processed within 5–7 business days after approval; your bank may take a few additional days to reflect the amount.
  • Shipping charges (if any were paid) are non-refundable unless the entire order was incorrect or damaged due to our error.

7. Situations Not Covered

We are unable to offer replacement or refund if:

  • The request is a general return not related to damage, defect, or delivery error
  • The request is raised after 7 days of delivery
  • The product has been used, opened, or tampered with (except in case of a manufacturing defect)
  • No photo/video proof is provided
  • The damage resulted from misuse or improper storage after delivery

8. Cancellations

  • Orders can be cancelled only before they are shipped, by contacting us immediately.
  • Once an order is shipped/dispatched, it cannot be cancelled. Any issue on delivery will be handled under Section 2 above.

9. Contact Us

For any replacement or refund request, please reach out within 7 days of delivery:

Kiansha Ayurveda Sethi Complex, Shop No. 10, Arya Samaj Chowk, Above Central Bank of India, Bathinda, Punjab, 151001, India Phone/WhatsApp: +91-9041674755 Email: kianshaayurveda@gmail.com

We're committed to resolving genuine delivery issues quickly and fairly for every customer.